Fault database
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CP-XP-PAYChargePoint · Express Plus · Payment terminals solo+Payment authorize timeout
Express Plus payment authorize timeout — PED spins or declines while FreeVend/RFID may work, splitting money path from e…
PAY-TOIngenico / payment · Self/4000 family · Payment terminalsFree samplePayment terminal timeout
Ingenico payment terminal timeout — PED/host path times out while FreeVend may still work. Field techs should correlate HMI/Cloud timestamps with Charger may be healthy while PED declines.
PAY-CHIPIngenico / payment · Self/4000 family · Payment terminals solo+Chip read fail wet weather
Chip read fail in wet weather — moisture at dip slot or failing chip reader. Field techs should correlate HMI/Cloud time…
PAY-HOSTIngenico / payment · Self/4000 family · Payment terminals solo+Host authorize decline loop
Host authorize decline loop — host declines/loops; energy path may be fine. Field techs should correlate HMI/Cloud times…
PAY-USBIngenico / payment · Self/4000 family · Payment terminals solo+USB-C power to PED unstable
USB-C power to PED unstable — PED reboots from weak power/cable. Field techs should correlate HMI/Cloud timestamps with …
PAY-NFCIngenico / payment · Self/4000 family · Payment terminals solo+NFC tap intermittent
NFC tap intermittent — antenna/cable/EMI; prove with multiple cards. Field techs should correlate HMI/Cloud timestamps w…
ALP-HYC-PAYAlpitronic · HYC300 · Payment terminals solo+Payment terminal offline
Alpitronic Hypercharger's onboard payment terminal goes offline while the energy delivery path may continue operating un…