Fault database
Search by code, symptom, brand, category, or connector. Full procedures gated by subscription — look for green Free sample badges for open procedures.
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20 results
CHA-H01Cross-brand / Protocol · Cables & connectorsFree sampleCHAdeMO CAN timeout
CHAdeMO CAN timeout (CHA-H01) — CHAdeMO field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CHA-H02Cross-brand / Protocol · Cables & connectorsFree sampleCHAdeMO connector lock fail
CHAdeMO connector lock fail (CHA-H02) — CHAdeMO field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CHA-H03Cross-brand / Protocol · Cables & connectorsFree sampleCHAdeMO vehicle contactor open early
CHAdeMO vehicle contactor open early (CHA-H03) — CHAdeMO field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
VEH-X02Cross-brand / Protocol · Cables & connectors solo+Legacy CHAdeMO only vehicles on CCS site
Legacy CHAdeMO only vehicles on CCS site (VEH-X02) — Vehicle profile field fault. Stay OEM-agnostic until the protocol s…
CHA-H04Cross-brand / Protocol · Cables & connectors solo+CHAdeMO available current zero
CHAdeMO available current zero (CHA-H04) — CHAdeMO field fault. Stay OEM-agnostic until the protocol stage pins a hardwa…
CP-E250-GFChargePoint · Express 250 · DC Fast ChargersFree sampleGround fault trip under rain
Express 250 ground-fault trip under rain, wash-down, or wet holster — Cloud Faulted and local GF latch may refuse clear until the moisture path is proven dry. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-GF.
CP-E250-ISOChargePoint · Express 250 · DC Fast ChargersFree sampleIsolation fault after cable swap
Express 250 isolation fault before or during CableCheck after a cable swap, rain, or cooled-cable service — one gun or whole power cabinet. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-ISO.
CP-E250-FANChargePoint · Express 250 · DC Fast Chargers solo+Power module fan fail
Express 250 power-module fan fail or thermal derate — loud/stopped fan, elevated module temps, or Cloud thermal events w…
CP-E250-COMMChargePoint · Express 250 · DC Fast Chargers solo+Dispenser-cabinet CAN loss
Express 250 dispenser–cabinet CAN/comm loss — dispenser UI dead or offline while the cabinet is still powered, or Cloud …
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Express 250 cabinet door interlock open — station refuses energy or Faults while the door switch reports open even when …
CP-E250-PFCChargePoint · Express 250 · DC Fast ChargersEarly access pro+PFC stage overcurrent
ChargePoint PFC stage overcurrent (CP-E250-PFC) — confirm Express power cabinet vs dispenser ownership before parts. Fie…
CP-E250-HDCChargePoint · Express 250 · DC Fast ChargersEarly access pro+HDC contactor weld detect
ChargePoint HDC contactor weld detect (CP-E250-HDC) — confirm Express power cabinet vs dispenser ownership before parts.…
CP-E250-RFIDChargePoint · Express 250 · DC Fast Chargers solo+Station RFID unresponsive
Express 250 station RFID unresponsive — badge taps ignored while FreeVend or remote start may still work, pointing at th…
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Terra 54 isolation error before charge — rain/cable/ISO path before power module blame. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
Terra 54 CHAdeMO side no start — CHAdeMO pilot/contactor path while CCS may still work. Field techs should correlate HMI…
ABB-T54-CCSABB · Terra 54 · DC Fast ChargersFree sampleCCS connector latch fail
Terra 54 CCS connector latch fail — mechanical latch/actuator before SECC condemnation. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-GRIDABB · Terra 54 · DC Fast Chargers solo+Grid undervoltage trip
Terra 54 grid undervoltage trip — utility/feeder sag coinciding with charge start. Field techs should correlate HMI/Clou…
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
Terra 54 HMI frozen on Fault — UI locked; confirm whether power path still live underneath. Field techs should correlate…
ABB-T54-SENSABB · Terra 54 · DC Fast Chargers solo+Temp sensor open circuit
Terra 54 temp sensor open circuit — thermal derate/fault from open sensor harness. Field techs should correlate HMI/Clou…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Terra 54 boot loop after FW flash — early-access recovery per ABB, not module shotgun. Field techs should correlate HMI/…