Fault database
Search by code, symptom, brand, category, or connector. Full procedures gated by subscription — look for green Free sample badges for open procedures.
Viewing as free
19 results for “Authorize”
OCPP-F02Cross-brand / Protocol · DC Fast ChargersFree sampleHeartbeat timeout to CSMS
Heartbeat timeout to CSMS — station may look Available locally while Cloud shows offline, sessions fail Authorize, or Heartbeat gaps appear in the CSMS timeline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F02.
OCPP-F03Cross-brand / Protocol · DC Fast ChargersFree sampleAuthorize rejected — invalid idTag
Authorize rejected — invalid idTag — badge/app presents locally but CSMS returns Invalid/Blocked, or local list is stale after prolonged offline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F03.
OCPP-F04Cross-brand / Protocol · DC Fast ChargersFree sampleStartTransaction never acknowledged
StartTransaction never acknowledged — Authorize succeeded but StartTransaction.conf never returns; session hangs Preparing/Suspended. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F04.
CLK-01Cross-brand / Protocol · DC Fast Chargers solo+Clock skew breaks TLS / auth tokens
Clock skew breaks TLS / auth tokens — station time wrong enough that certificates or token windows fail, producing Soft-…
CP-XP-PAYChargePoint · Express Plus · Payment terminals solo+Payment authorize timeout
Express Plus payment authorize timeout — PED spins or declines while FreeVend/RFID may work, splitting money path from e…
PAY-HOSTIngenico / payment · Self/4000 family · Payment terminals solo+Host authorize decline loop
Host authorize decline loop — host declines/loops; energy path may be fine. Field techs should correlate HMI/Cloud times…
DEP-SEQSite stack (generic) · Power cabinet / LMS solo+Sequential start brownout
Sequential start brownout — too many stalls authorize together; voltage sag trips protection. site-generic field note: k…
WB-PP-WIFIWallbox · Pulsar Plus · AC Level 2 solo+Wi-Fi drop loses schedule
Wallbox Pulsar Plus drops its Wi-Fi connection: scheduled charging and cloud-based authorization stop working while a lo…
BLK-IQ-NETBlink · IQ 200 · AC Level 2 solo+Blink network offline
Blink IQ shows the pedestal offline in the Cloud portal while the physical unit may still illuminate normally and even a…
BLK-IQ-RFIDBlink · IQ 200 · AC Level 2 solo+RFID intermittent
Blink IQ's RFID reader works intermittently: some taps produce a beep with no Authorize response, other cards fail consi…
FLO-ST-AUTHFlo · Smart Two · AC Level 2 solo+Auth card not accepted
Flo Smart Two rejects RFID card or app authorization with a 'card not accepted' message while the station otherwise show…
EVB-LV-COMEVBox · Livo · AC Level 2 solo+Livo OCPP disconnect
EVBox Livo drops off the CSMS intermittently: Cloud shows Offline or repeated reconnects while the pedestal's local LEDs…
EVB-LV-LOCKEVBox · Livo · AC Level 2 solo+Cable lock stuck
EVBox Livo's cable lock actuator either stays engaged after a session ends, trapping the connector in the vehicle, or fa…
EVB-LV-LOADEVBox · Livo · AC Level 2 solo+Load balance zero amps
EVBox Livo authorizes a session normally but delivers 0 A during peak periods, then resumes charging on its own once dem…
CMS-AUTHAmpcontrol · Fleet CMSFree sampleFleet CMS driver auth fail
A driver's credential or fleet app is rejected by the Ampcontrol CMS even though the charger hardware and OCPP path both look completely healthy — other drivers may authorize and charge normally at the exact same stall within minutes, which is the clearest signal that this is an enrollment or mapping problem in software rather than a reader or connector fault.
CMS-OCPPAmpcontrol · Fleet CMS solo+CMS-OCPP mapping wrong connector
The CMS's connector mapping doesn't match reality — a driver plugged into stall A is authorized, billed, and tracked as …
CMS-APIAmpcontrol · Fleet CMS solo+API key revoked mid-shift
A CMS or CSMS API key gets revoked or rotated mid-shift, and every integration that depends on it stops working simultan…
CMS-VEHAmpcontrol · Fleet CMS solo+VIN not in fleet allowlist
A vehicle's VIN isn't in the fleet allowlist, so Plug&Charge or VIN-based authorization fails outright for a new bus or …
CMS-OFFAmpcontrol · Fleet CMS solo+CMS offline — local fallback weak
When the CMS or its cloud path goes offline, the local fallback authorization is too weak to cover it — chargers refuse …