Fault database
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16 results
TRI-PK-NETTritium · PK350 · DC Fast ChargersEarly access pro+Cellular failover flapping
Cellular failover flapping on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-NET. Techs see …
NET-C02Cross-brand / Protocol · DC Fast Chargers solo+TLS handshake fail to CSMS
TLS handshake fail to CSMS: charger or site equipment presents this pattern under load or on session start. Techs report…
OCPP-F02Cross-brand / Protocol · DC Fast ChargersFree sampleHeartbeat timeout to CSMS
Heartbeat timeout to CSMS on protocol: CSMS StatusNotification + connector LEDs shows OCPP-F02. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
CCS-H09Cross-brand / Protocol · Cables & connectors solo+SECC discovery wrong IP
SECC discovery wrong IP: charger or site equipment presents this pattern under load or on session start. Techs report in…
NET-C03Cross-brand / Protocol · DC Fast Chargers solo+NAT keepalive drops OCPP websocket
NAT keepalive drops OCPP websocket: charger or site equipment presents this pattern under load or on session start. Tech…
NET-C04Cross-brand / Protocol · DC Fast Chargers solo+Proxy MITM breaks certificate pin
Proxy MITM breaks certificate pin: charger or site equipment presents this pattern under load or on session start. Techs…
BLK-IQ-NETBlink · IQ 200 · AC Level 2 solo+Blink network offline
Blink network offline on blink (iq-200): Blink UI / app shows BLK-IQ-NET. Techs see session abort or stall Unavailable u…
NET-C05Cross-brand / Protocol · DC Fast Chargers solo+MTU black hole on cellular path
MTU black hole on cellular path: charger or site equipment presents this pattern under load or on session start. Techs r…
NET-C06Cross-brand / Protocol · DC Fast Chargers solo+CSMS rate-limits StatusNotification
CSMS rate-limits StatusNotification: charger or site equipment presents this pattern under load or on session start. Tec…
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
OCPP disconnect after peak on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-COM. Techs see s…
DEL-UFC-COMDelta · UFC100 · DC Fast Chargers solo+Backend unreachable
Backend unreachable on delta (ufc100): Delta UFC HMI shows DEL-UFC-COM. Techs see session abort or stall Unavailable unt…
CMS-OFFAmpcontrol · Fleet CMS solo+CMS offline — local fallback weak
CMS offline — local fallback weak on ampcontrol: Charge OS / driver app auth result shows CMS-OFF. Techs see session abo…
LOAD-02Cross-brand / Protocol · Power cabinet / LMS solo+LMS heartbeat lost — failsafe curtail
LMS heartbeat lost — failsafe curtail: charger or site equipment presents this pattern under load or on session start. T…
WB-PP-WIFIWallbox · Pulsar Plus · AC Level 2 solo+Wi-Fi drop loses schedule
Wi-Fi drop loses schedule on wallbox (pulsar-plus): myWallbox / LED ring shows WB-PP-WIFI. Techs see session abort or st…
CLK-01Cross-brand / Protocol · DC Fast Chargers solo+Clock skew breaks TLS / auth tokens
Clock skew breaks TLS / auth tokens: charger or site equipment presents this pattern under load or on session start. Tec…
NET-C01Cross-brand / Protocol · DC Fast ChargersFree sampleDNS resolution failure to CSMS
DNS resolution failure to CSMS on protocol: CSMS StatusNotification + connector LEDs shows NET-C01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.