Fault database
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212 results · page 3 of 6
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Terra 54 isolation error before charge — rain/cable/ISO path before power module blame. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
Terra 54 CHAdeMO side no start — CHAdeMO pilot/contactor path while CCS may still work. Field techs should correlate HMI…
ABB-T54-CCSABB · Terra 54 · DC Fast ChargersFree sampleCCS connector latch fail
Terra 54 CCS connector latch fail — mechanical latch/actuator before SECC condemnation. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-GRIDABB · Terra 54 · DC Fast Chargers solo+Grid undervoltage trip
Terra 54 grid undervoltage trip — utility/feeder sag coinciding with charge start. Field techs should correlate HMI/Clou…
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
Terra 54 HMI frozen on Fault — UI locked; confirm whether power path still live underneath. Field techs should correlate…
ABB-T54-SENSABB · Terra 54 · DC Fast Chargers solo+Temp sensor open circuit
Terra 54 temp sensor open circuit — thermal derate/fault from open sensor harness. Field techs should correlate HMI/Clou…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Terra 54 boot loop after FW flash — early-access recovery per ABB, not module shotgun. Field techs should correlate HMI/…
ABB-T184-PMABB · Terra 184 · DC Fast ChargersEarly access pro+Power module imbalance
Terra 184 power module imbalance — early-access: one module not sharing current. Field techs should correlate HMI/Cloud …
ABB-T184-COOLABB · Terra 184 · Liquid coolingFree sampleCoolant flow low
Terra 184 coolant flow low — bleed/leak/sensor before condemning the whole cooling skid. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
Terra 184 OCPP disconnect after peak — Soft-offline under load/heat, prove backhaul vs controller. Field techs should co…
ABB-T184-ESTOPABB · Terra 184 · DC Fast ChargersEarly access pro+E-stop loop intermittent
Terra 184 E-stop loop intermittent — early-access: loop/wiring before blaming stacks. Field techs should correlate HMI/C…
ABB-T184-METABB · Terra 184 · DC Fast Chargers solo+Energy register jump
Terra 184 energy register jump — metering discontinuity; billing/integrity before power RMA. Field techs should correlat…
TRI-PK-ISOTritium · PK350 · DC Fast ChargersFree samplePK350 isolation fault
PK350 isolation fault — cooled-cable/moisture path; PK liquid-cooled rules differ from RTM air-cooled. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
TRI-PK-CABLETritium · PK350 · Liquid coolingFree sampleLiquid-cooled cable leak detect
PK350 liquid-cooled cable leak detect — contain spill, reseal/replace path, bleed before return to service. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
TRI-PK-DISPTritium · PK350 · DC Fast Chargers solo+Dispenser UI no boot
PK dispenser UI no boot — HMI/SBC path while power cabinet may still be alive. Field techs should correlate HMI/Cloud ti…
TRI-PK-PWRTritium · PK350 · DC Fast ChargersEarly access pro+Rectifier stage fault
PK rectifier stage fault — early-access HV power stage; LOTO and OEM diagnostics. Field techs should correlate HMI/Cloud…
TRI-PK-NETTritium · PK350 · DC Fast ChargersEarly access pro+Cellular failover flapping
PK cellular failover flapping — early-access modem/SIM/DNS path before board RMA. Field techs should correlate HMI/Cloud…
TRI-PK-GUNTritium · PK350 · DC Fast Chargers solo+Gun temperature derate
PK gun temperature derate — handle/contact heat or sensor; sun and damaged guns rank high. Field techs should correlate …
TRI-RTM-GFTritium · RTM75 · DC Fast ChargersFree sampleRTM ground fault
RTM ground fault — air-cooled RTM: moisture/cable/PE; do not bleed coolant on RTM air path. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
TRI-RTM-FANTritium · RTM75 · DC Fast Chargers solo+Inlet fan blocked
RTM inlet fan blocked — thermal path on air-cooled RTM; clean inlet before sensor swaps. Field techs should correlate HM…
TRI-RTM-AUTHTritium · RTM75 · DC Fast Chargers solo+Auth timeout local list empty
RTM auth timeout local list empty — offline auth cache/CSMS list, not power electronics. Field techs should correlate HM…
TRI-RTM-CANTritium · RTM75 · DC Fast ChargersEarly access pro+Internal CAN bus error
RTM internal CAN bus error — early-access internal comms; reseat/OEM. Field techs should correlate HMI/Cloud timestamps …
BTC-HP-ISOBTC Power · HP150 · DC Fast ChargersFree sampleHP150 isolation trip
BTC HP150 isolation trip — cable/moisture/ISO path on HP family before power-module crates. Field techs should correlate HMI/Cloud timestamps with HP family often needs power-cabinet vs dispenser CAN check before module swap
BTC-HP-NACSBTC Power · HP150 · DC Fast Chargers solo+NACS adapter path fault
BTC HP NACS adapter path fault — adapter/port thermal or proximity before CCS stack blame. Field techs should correlate …
BTC-HP-DOORBTC Power · HP150 · DC Fast Chargers solo+Service door switch bounce
BTC HP service door switch bounce — interlock chatter after service; never jumper. Field techs should correlate HMI/Clou…
BTC-HP-PFCBTC Power · HP150 · DC Fast Chargers solo+Input PFC fault
BTC HP input PFC fault — grid/PFC stage under load; correlate site voltage. Field techs should correlate HMI/Cloud times…
BTC-HP-OCPPBTC Power · HP150 · DC Fast Chargers solo+OCPP reconnect storm
BTC HP OCPP reconnect storm — Soft-offline reconnect loops; backhaul/config before boards. Field techs should correlate …
KEM-SAT-LINKKempower · Satellite · DC Fast ChargersFree sampleSatellite link to power unit lost
Kempower Satellite link to power unit lost — satellite/dynamic pool link before condemning the dispenser. Field techs should correlate HMI/Cloud timestamps with Satellite dynamic power pool — confirm module pool assignment before condemning a stall
KEM-SAT-DYNKempower · Satellite · DC Fast ChargersEarly access pro+Dynamic power allocation stuck
Kempower dynamic power pool fault — early-access pool assignment/module map issues. Field techs should correlate HMI/Clo…
KEM-SAT-CCSKempower · Satellite · DC Fast Chargers solo+CCS session abort mid-ramp
Kempower CCS session abort mid-ramp — handshake/current share under dynamic pool assignment. Field techs should correlat…
KEM-SAT-COOLKempower · Satellite · Liquid cooling solo+Cabinet coolant pressure low
Kempower cabinet coolant pressure low — cooling loop/pressure before module RMA. Field techs should correlate HMI/Cloud …
KEM-SAT-RFIDKempower · Satellite · DC Fast Chargers solo+RFID reader miswired after service
Kempower RFID reader miswired after service — auth path vs energy path. Field techs should correlate HMI/Cloud timestamp…
PAY-TOIngenico / payment · Self/4000 family · Payment terminalsFree samplePayment terminal timeout
Ingenico payment terminal timeout — PED/host path times out while FreeVend may still work. Field techs should correlate HMI/Cloud timestamps with Charger may be healthy while PED declines.
PAY-CHIPIngenico / payment · Self/4000 family · Payment terminals solo+Chip read fail wet weather
Chip read fail in wet weather — moisture at dip slot or failing chip reader. Field techs should correlate HMI/Cloud time…
PAY-HOSTIngenico / payment · Self/4000 family · Payment terminals solo+Host authorize decline loop
Host authorize decline loop — host declines/loops; energy path may be fine. Field techs should correlate HMI/Cloud times…
PAY-USBIngenico / payment · Self/4000 family · Payment terminals solo+USB-C power to PED unstable
USB-C power to PED unstable — PED reboots from weak power/cable. Field techs should correlate HMI/Cloud timestamps with …
MDM-SIMSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+SIM not provisioned APN
SIM not provisioned / wrong profile — modem radios up but no PDN to CSMS. Field techs should correlate HMI/Cloud timesta…
MDM-RSSISierra Wireless / Semtech · AirLink modem · Modem / cellularFree sampleRSSI too low in cabinet
RSSI too low in metal cabinet — antenna placement/routing before modem RMA. Field techs should correlate HMI/Cloud timestamps with RSSI ok ≠ stable websocket — check MTU, NAT, and keepalives.
MDM-ANTSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+Antenna connector loose
Antenna connector loose — intermittent RSSI/OCPP with physical RF path broken. Field techs should correlate HMI/Cloud ti…
MDM-FWSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+Modem FW bricks OCPP path
Modem FW bricks OCPP path — modem online to carrier but OCPP stack broken after FW. Field techs should correlate HMI/Clo…