Energy meter CRC error

How it presents

Display

Energy meter CRC error

OCPP

Faulted (StatusNotification) — capture errorCode/info

Symptom

Energy meter CRC error on protocol: CSMS StatusNotification + connector LEDs shows MET-01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.

Root causes (by observed frequency)

1. #1 Most common field cause for Energy meter CRC error (MET-01) on protocol

   Stay OEM-agnostic until the protocol stage pins a hardware path

2. #2 Installation / commissioning mismatch exposed under load
3. #3 Firmware or config drift after update or board swap

Diagnostic procedure

1. 1. Capture CSMS StatusNotification + connector LEDs message for MET-01, connector ID, and last successful session time

   Expected: Exact display string + OCPP status/errorInfo if present

   Tools: phone photos (scrubbed), CSMS

2. 2. Pull OCPP websocket / SECC / vehicle logs as applicable; confirm whether Energy meter CRC error follows one gun, one cabinet, or the whole site

   Expected: Fault correlates to one path

   Tools: CSMS export, OEM cloud

3. 3. On hardware, isolate power quality / protective devices before opening HV for MET-01

   Expected: Voltage in band; no unexpected trips

   Tools: DMM, IR gun, LOTO kit

4. 4. Execute rank-1 cause check for “Energy meter CRC error”; swap known-good cable/gun or stall if available

   Expected: Fault moves with cable or stays with cabinet

   Tools: known-good cable, IR, OEM service menu

5. 5. If unresolved, escalate with MET-01 evidence pack (HMI photo, OCPP snippet, readings) — Stay OEM-agnostic until the protocol stage pins a hardware path

   Tools: ticket template

The fix

Clear MET-01 (Energy meter CRC error) by correcting the ranked cause on protocol, then run a full validation session.

• Suspect module or controller indicated by rank-1 cause

  OEM protocol service channel; keep serial for RMA

  MET-01

1. LOTO and verify zero energy per protocol HV procedure before any bus work
2. Correct rank-1 cause for MET-01; do not shotgun-replace modules
3. Clear fault latches in HMI/CSMS; confirm StatusNotification returns to Available/Preparing as appropriate
4. Run validation: authorize → handshake → ≥5 minutes energy → clean stop; capture MeterValues
5. Document firmware, part lots, and scrubbed HMI photos for confirmations