Fault database
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CCS-H01Cross-brand / Protocol · Cables & connectorsFree sampleCCS SLAC timeout
CCS SLAC timeout (CCS-H01) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H02Cross-brand / Protocol · Cables & connectorsFree sampleSDP failed — SECC not responding
SDP failed — SECC not responding (CCS-H02) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H03Cross-brand / Protocol · Cables & connectorsFree sampleCable check isolation fail
Cable check isolation fail (CCS-H03) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H04Cross-brand / Protocol · Cables & connectorsFree samplePrecharge voltage mismatch
Precharge voltage mismatch (CCS-H04) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H05Cross-brand / Protocol · Cables & connectorsFree samplePower delivery stops at CurrentDemand
Power delivery stops at CurrentDemand (CCS-H05) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H06Cross-brand / Protocol · Cables & connectorsFree sampleWelding detection trip
Welding detection trip (CCS-H06) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H07Cross-brand / Protocol · Cables & connectorsFree samplePP resistor out of range
PP resistor out of range (CCS-H07) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H08Cross-brand / Protocol · Cables & connectorsFree sampleCP state B stuck
CP state B stuck (CCS-H08) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
SEQ-01Cross-brand / Protocol · Cables & connectorsFree sampleEVSE ready before vehicle CP ready race
EVSE ready before vehicle CP ready race (SEQ-01) — Sequence / interlock field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
VEH-X01Cross-brand / Protocol · Cables & connectors solo+Known vehicle profile needs CCS pause workaround
Known vehicle profile needs CCS pause workaround (VEH-X01) — Vehicle profile field fault. Stay OEM-agnostic until the pr…
CCS-H09Cross-brand / Protocol · Cables & connectorsFree sampleSECC discovery wrong IP
SECC discovery wrong IP — vehicle cannot find SECC on the expected link-local/IP path; handshake dies at discovery/SDP. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on CCS-H09.
CCS-H10Cross-brand / Protocol · Cables & connectorsFree sampleSessionSetup ResponseCode Failed
SessionSetup ResponseCode Failed (CCS-H10) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CCS-H11Cross-brand / Protocol · Cables & connectorsFree sampleEVSideCableCheck unknown error
EVSideCableCheck unknown error (CCS-H11) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CP-E250-GFChargePoint · Express 250 · DC Fast ChargersFree sampleGround fault trip under rain
Express 250 ground-fault trip under rain, wash-down, or wet holster — Cloud Faulted and local GF latch may refuse clear until the moisture path is proven dry. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-GF.
CP-E250-ISOChargePoint · Express 250 · DC Fast ChargersFree sampleIsolation fault after cable swap
Express 250 isolation fault before or during CableCheck after a cable swap, rain, or cooled-cable service — one gun or whole power cabinet. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-ISO.
CP-E250-FANChargePoint · Express 250 · DC Fast Chargers solo+Power module fan fail
Express 250 power-module fan fail or thermal derate — loud/stopped fan, elevated module temps, or Cloud thermal events w…
CP-E250-COMMChargePoint · Express 250 · DC Fast Chargers solo+Dispenser-cabinet CAN loss
Express 250 dispenser–cabinet CAN/comm loss — dispenser UI dead or offline while the cabinet is still powered, or Cloud …
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Express 250 cabinet door interlock open — station refuses energy or Faults while the door switch reports open even when …
CP-E250-PFCChargePoint · Express 250 · DC Fast ChargersEarly access pro+PFC stage overcurrent
ChargePoint PFC stage overcurrent (CP-E250-PFC) — confirm Express power cabinet vs dispenser ownership before parts. Fie…
CP-E250-HDCChargePoint · Express 250 · DC Fast ChargersEarly access pro+HDC contactor weld detect
ChargePoint HDC contactor weld detect (CP-E250-HDC) — confirm Express power cabinet vs dispenser ownership before parts.…
CP-E250-RFIDChargePoint · Express 250 · DC Fast Chargers solo+Station RFID unresponsive
Express 250 station RFID unresponsive — badge taps ignored while FreeVend or remote start may still work, pointing at th…
CP-XP-COOLChargePoint · Express Plus · Liquid coolingEarly access pro+Liquid cooling pump fail
ChargePoint Liquid cooling pump fail (CP-XP-COOL) — confirm Express power cabinet vs dispenser ownership before parts. F…
CP-XP-NACSChargePoint · Express Plus · DC Fast ChargersFree sampleNACS port overtemp
Express Plus NACS port overtemp / derate — handle or inlet temps climb, session throttles or Faults, often in sun or after damaged handle work. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-XP-NACS.
CP-XP-MODChargePoint · Express Plus · DC Fast ChargersEarly access pro+Power brick offline
ChargePoint Power brick offline (CP-XP-MOD) — confirm Express power cabinet vs dispenser ownership before parts. Field t…
CP-XP-LMSChargePoint · Express Plus · DC Fast Chargers solo+Site LMS curtails Express Plus
Site LMS curtails Express Plus to near-zero amps — stalls look Faulted/Unavailable while power hardware is healthy and L…
CP-XP-PAYChargePoint · Express Plus · Payment terminals solo+Payment authorize timeout
Express Plus payment authorize timeout — PED spins or declines while FreeVend/RFID may work, splitting money path from e…
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Terra 54 isolation error before charge — rain/cable/ISO path before power module blame. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
Terra 54 CHAdeMO side no start — CHAdeMO pilot/contactor path while CCS may still work. Field techs should correlate HMI…
ABB-T54-CCSABB · Terra 54 · DC Fast ChargersFree sampleCCS connector latch fail
Terra 54 CCS connector latch fail — mechanical latch/actuator before SECC condemnation. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-GRIDABB · Terra 54 · DC Fast Chargers solo+Grid undervoltage trip
Terra 54 grid undervoltage trip — utility/feeder sag coinciding with charge start. Field techs should correlate HMI/Clou…
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
Terra 54 HMI frozen on Fault — UI locked; confirm whether power path still live underneath. Field techs should correlate…
ABB-T54-SENSABB · Terra 54 · DC Fast Chargers solo+Temp sensor open circuit
Terra 54 temp sensor open circuit — thermal derate/fault from open sensor harness. Field techs should correlate HMI/Clou…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Terra 54 boot loop after FW flash — early-access recovery per ABB, not module shotgun. Field techs should correlate HMI/…
ABB-T184-PMABB · Terra 184 · DC Fast ChargersEarly access pro+Power module imbalance
Terra 184 power module imbalance — early-access: one module not sharing current. Field techs should correlate HMI/Cloud …
ABB-T184-COOLABB · Terra 184 · Liquid coolingFree sampleCoolant flow low
Terra 184 coolant flow low — bleed/leak/sensor before condemning the whole cooling skid. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
Terra 184 OCPP disconnect after peak — Soft-offline under load/heat, prove backhaul vs controller. Field techs should co…
ABB-T184-ESTOPABB · Terra 184 · DC Fast ChargersEarly access pro+E-stop loop intermittent
Terra 184 E-stop loop intermittent — early-access: loop/wiring before blaming stacks. Field techs should correlate HMI/C…
ABB-T184-METABB · Terra 184 · DC Fast Chargers solo+Energy register jump
Terra 184 energy register jump — metering discontinuity; billing/integrity before power RMA. Field techs should correlat…
TRI-PK-ISOTritium · PK350 · DC Fast ChargersFree samplePK350 isolation fault
PK350 isolation fault — cooled-cable/moisture path; PK liquid-cooled rules differ from RTM air-cooled. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
TRI-PK-CABLETritium · PK350 · Liquid coolingFree sampleLiquid-cooled cable leak detect
PK350 liquid-cooled cable leak detect — contain spill, reseal/replace path, bleed before return to service. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.