Fault database
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CP-E250-PFCChargePoint · Express 250 · DC Fast ChargersEarly access pro+PFC stage overcurrent
PFC stage overcurrent on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-PFC. Techs…
CP-E250-HDCChargePoint · Express 250 · DC Fast ChargersEarly access pro+HDC contactor weld detect
HDC contactor weld detect on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-HDC. T…
CP-XP-COOLChargePoint · Express Plus · Liquid coolingEarly access pro+Liquid cooling pump fail
Liquid cooling pump fail on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-COOL. Te…
CP-XP-MODChargePoint · Express Plus · DC Fast ChargersEarly access pro+Power brick offline
Power brick offline on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-MOD. Techs se…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Boot loop after FW flash on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-FW. Techs see sessio…
ABB-T184-PMABB · Terra 184 · DC Fast ChargersEarly access pro+Power module imbalance
Power module imbalance on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-PM. Techs see sessio…
ABB-T184-ESTOPABB · Terra 184 · DC Fast ChargersEarly access pro+E-stop loop intermittent
E-stop loop intermittent on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-ESTOP. Techs see s…
TRI-PK-PWRTritium · PK350 · DC Fast ChargersEarly access pro+Rectifier stage fault
Rectifier stage fault on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-PWR. Techs see sessi…
TRI-PK-NETTritium · PK350 · DC Fast ChargersEarly access pro+Cellular failover flapping
Cellular failover flapping on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-NET. Techs see …
TRI-RTM-CANTritium · RTM75 · DC Fast ChargersEarly access pro+Internal CAN bus error
Internal CAN bus error on tritium (rtm75): Tritium dispenser UI / RTM or PK service LED shows TRI-RTM-CAN. Techs see ses…
KEM-SAT-DYNKempower · Satellite · DC Fast ChargersEarly access pro+Dynamic power allocation stuck
Dynamic power allocation stuck on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-DYN. Techs see se…
PE-NB-MODPower Electronics · NB 360 · DC Fast ChargersEarly access pro+Module communication loss
Module communication loss on power-electronics (nb-360): NB series HMI / keypad shows PE-NB-MOD. Techs see session abort…
TRI-RTM-FANTritium · RTM75 · DC Fast Chargers solo+Inlet fan blocked
Inlet fan blocked on tritium (rtm75): Tritium dispenser UI / RTM or PK service LED shows TRI-RTM-FAN. Techs see session …
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Cabinet door interlock open on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-DOOR…
CCS-H09Cross-brand / Protocol · Cables & connectors solo+SECC discovery wrong IP
SECC discovery wrong IP: charger or site equipment presents this pattern under load or on session start. Techs report in…
CCS-H08Cross-brand / Protocol · Cables & connectors solo+CP state B stuck
CP state B stuck: charger or site equipment presents this pattern under load or on session start. Techs report intermitt…
TRI-PK-DISPTritium · PK350 · DC Fast Chargers solo+Dispenser UI no boot
Dispenser UI no boot on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-DISP. Techs see sessi…
PE-NB-COOLPower Electronics · NB 360 · Liquid cooling solo+Cooling pump Contactor chatter
Cooling pump Contactor chatter on power-electronics (nb-360): NB series HMI / keypad shows PE-NB-COOL. Techs see session…
AUT-MC-THERMAutel · MaxiCharger DC · DC Fast Chargers solo+Power stage overtemp
Power stage overtemp on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-THERM. Techs see session abort or sta…
CCS-H11Cross-brand / Protocol · Cables & connectors solo+EVSideCableCheck unknown error
EVSideCableCheck unknown error: charger or site equipment presents this pattern under load or on session start. Techs re…
ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
CHAdeMO side no start on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-CHA. Techs see session …
KEM-SAT-COOLKempower · Satellite · Liquid cooling solo+Cabinet coolant pressure low
Cabinet coolant pressure low on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-COOL. Techs see ses…
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
HMI frozen on Fault on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-HMI. Techs see session ab…
ABB-T184-COOLABB · Terra 184 · Liquid coolingFree sampleCoolant flow low
Coolant flow low on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-COOL. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate ABB Connected Services / OCPP StatusNotification info before opening the cabinet.
CCS-H10Cross-brand / Protocol · Cables & connectors solo+SessionSetup ResponseCode Failed
SessionSetup ResponseCode Failed: charger or site equipment presents this pattern under load or on session start. Techs …
KEM-SAT-LINKKempower · Satellite · DC Fast ChargersFree sampleSatellite link to power unit lost
Satellite link to power unit lost on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-LINK. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Kempower ChargEye / OCPP before opening the cabinet.
CP-E250-COMMChargePoint · Express 250 · DC Fast Chargers solo+Dispenser-cabinet CAN loss
Dispenser-cabinet CAN loss on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-COMM.…
TRI-PK-CABLETritium · PK350 · Liquid coolingFree sampleLiquid-cooled cable leak detect
Liquid-cooled cable leak detect on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-CABLE. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Tritium Veefil / OCPP vendor DataTransfer if enabled before opening the cabinet.
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Isolation error before charge on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-ISO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate ABB Connected Services / OCPP StatusNotification info before opening the cabinet.
CCS-H07Cross-brand / Protocol · Cables & connectors solo+PP resistor out of range
PP resistor out of range: charger or site equipment presents this pattern under load or on session start. Techs report i…
AUT-MC-NACSAutel · MaxiCharger DC · DC Fast Chargers solo+NACS port latch
NACS port latch on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-NACS. Techs see session abort or stall Una…
TRI-PK-ISOTritium · PK350 · DC Fast ChargersFree samplePK350 isolation fault
PK350 isolation fault on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-ISO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Tritium Veefil / OCPP vendor DataTransfer if enabled before opening the cabinet.
TRI-PK-GUNTritium · PK350 · DC Fast Chargers solo+Gun temperature derate
Gun temperature derate on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-GUN. Techs see sess…
CP-E250-RFIDChargePoint · Express 250 · DC Fast Chargers solo+Station RFID unresponsive
Station RFID unresponsive on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-RFID. …
CCS-H06Cross-brand / Protocol · Cables & connectors solo+Welding detection trip
Welding detection trip: charger or site equipment presents this pattern under load or on session start. Techs report int…
CCS-H05Cross-brand / Protocol · Cables & connectors solo+Power delivery stops at CurrentDemand
Power delivery stops at CurrentDemand: charger or site equipment presents this pattern under load or on session start. T…
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
OCPP disconnect after peak on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-COM. Techs see s…
AUT-MC-ISOAutel · MaxiCharger DC · DC Fast Chargers solo+MaxiCharger isolation
MaxiCharger isolation on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-ISO. Techs see session abort or stal…
KEM-SAT-CCSKempower · Satellite · DC Fast Chargers solo+CCS session abort mid-ramp
CCS session abort mid-ramp on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-CCS. Techs see sessio…
CCS-H04Cross-brand / Protocol · Cables & connectors solo+Precharge voltage mismatch
Precharge voltage mismatch on protocol: CSMS StatusNotification + connector LEDs shows CCS-H04. Techs see session abort …