Fault database
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26 results for “PP”
OCPP-F01Cross-brand / Protocol · DC Fast ChargersFree sampleStatusNotification stuck Faulted after reboot
StatusNotification stuck Faulted after reboot — CSMS still shows Faulted even though local LEDs look ready, often after a dirty shutdown or uncleared vendor errorInfo. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F01.
OCPP-F02Cross-brand / Protocol · DC Fast ChargersFree sampleHeartbeat timeout to CSMS
Heartbeat timeout to CSMS — station may look Available locally while Cloud shows offline, sessions fail Authorize, or Heartbeat gaps appear in the CSMS timeline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F02.
OCPP-F03Cross-brand / Protocol · DC Fast ChargersFree sampleAuthorize rejected — invalid idTag
Authorize rejected — invalid idTag — badge/app presents locally but CSMS returns Invalid/Blocked, or local list is stale after prolonged offline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F03.
OCPP-F04Cross-brand / Protocol · DC Fast ChargersFree sampleStartTransaction never acknowledged
StartTransaction never acknowledged — Authorize succeeded but StartTransaction.conf never returns; session hangs Preparing/Suspended. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F04.
OCPP-F05Cross-brand / Protocol · DC Fast ChargersFree sampleMeterValues missing during session
MeterValues missing during session — energy runs locally but CSMS billing/telemetry shows gaps or zero MeterValues. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F05.
OCPP-F06Cross-brand / Protocol · DC Fast ChargersFree sampleRemoteStart fails while local RFID works
RemoteStart fails while local RFID works — CSMS RemoteStartTransaction rejected or times out though a badge starts fine. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F06.
OCPP-F07Cross-brand / Protocol · DC Fast ChargersFree sampleConnector becomes Unavailable after SuspendEV
Connector becomes Unavailable after SuspendEV — vehicle paused, then charger never returns to Available for the next driver. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F07.
OCPP-F08Cross-brand / Protocol · DC Fast ChargersFree sampleBootNotification rejected — wrong chargePointModel
BootNotification rejected — wrong chargePointModel / identity after board swap or clone config, leaving the charger offline to CSMS. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F08.
OCPP-F09Cross-brand / Protocol · DC Fast ChargersFree sampleFirmware update stalls at downloading
Firmware update stalls at Downloading/Installing — charger stuck non-operative mid-FW with CSMS showing ongoing update. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F09.
OCPP-F10Cross-brand / Protocol · DC Fast ChargersFree sampleDataTransfer vendorId rejected
DataTransfer vendorId rejected — OEM vendor messages fail while core OCPP profile still works, breaking advanced diagnostics or PnC helpers. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F10.
CCS-H07Cross-brand / Protocol · Cables & connectorsFree samplePP resistor out of range
PP resistor out of range (CCS-H07) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CFG-01Cross-brand / Protocol · DC Fast ChargersFree sampleWrong OCPP URL after board swap
Wrong OCPP URL after board swap — new controller still points at lab/staging or old CSMS, so production Cloud never sees the charger. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on CFG-01.
OCPP-F11Cross-brand / Protocol · DC Fast ChargersFree sampleStopTransaction id mismatch
StopTransaction id mismatch — stop fails or CSMS alarms because transactionId/idTag does not match the open transaction. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F11.
OCPP-F12Cross-brand / Protocol · DC Fast ChargersFree sampleGetConfiguration key unknown storm
GetConfiguration key unknown storm — CSMS polls unsupported keys, filling logs and sometimes slowing the charger’s OCPP task. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F12.
NACS-H04Cross-brand / Protocol · Cables & connectorsFree sampleNACS PP open mid-session
NACS PP open mid-session (NACS-H04) — NACS path field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
OCPP-F13Cross-brand / Protocol · DC Fast ChargersFree sampleChangeAvailability rejected while charging
ChangeAvailability rejected while charging — ops tries to set Inoperative mid-session and charger correctly rejects, or rejects even when idle due to state desync. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F13.
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
Terra 184 OCPP disconnect after peak — Soft-offline under load/heat, prove backhaul vs controller. Field techs should co…
TRI-PK-NETTritium · PK350 · DC Fast ChargersEarly access pro+Cellular failover flapping
PK cellular failover flapping — early-access modem/SIM/DNS path before board RMA. Field techs should correlate HMI/Cloud…
BTC-HP-OCPPBTC Power · HP150 · DC Fast Chargers solo+OCPP reconnect storm
BTC HP OCPP reconnect storm — Soft-offline reconnect loops; backhaul/config before boards. Field techs should correlate …
AUT-MC-APPAutel · MaxiCharger DC · DC Fast Chargers solo+App start fails OCPP ok
Autel MaxiCharger DC app-initiated sessions fail to start while OCPP Heartbeat continues normally to the CSMS, meaning t…
WB-PP-GFCIWallbox · Pulsar Plus · AC Level 2Free samplePulsar GFCI trip
Wallbox Pulsar trips GFCI/RCD during rain, wash-down, or cable handling. App/HMI shows ground-fault or protection trip; breaker may also open. Session will not restart until the protective device is reset and the moisture/insulation cause is cleared—not just the reset button mashed.
WB-PP-WIFIWallbox · Pulsar Plus · AC Level 2 solo+Wi-Fi drop loses schedule
Wallbox Pulsar Plus drops its Wi-Fi connection: scheduled charging and cloud-based authorization stop working while a lo…
WB-PP-CPWallbox · Pulsar Plus · AC Level 2 solo+CP state fault no EV
Wallbox Pulsar Plus reports a control-pilot state fault with no vehicle plugged in, or the unit never advances past Stat…
EVB-LV-COMEVBox · Livo · AC Level 2 solo+Livo OCPP disconnect
EVBox Livo drops off the CSMS intermittently: Cloud shows Offline or repeated reconnects while the pedestal's local LEDs…
WB-PP-PENWallbox · Pulsar Plus · AC Level 2 solo+PEN fault UK-style
UK-style Wallbox Pulsar Plus units with PEN-fault protection trip or inhibit charging entirely when the supply's protect…
CMS-OCPPAmpcontrol · Fleet CMS solo+CMS-OCPP mapping wrong connector
The CMS's connector mapping doesn't match reality — a driver plugged into stall A is authorized, billed, and tracked as …