Fault database
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21 results
OCPP-F01Cross-brand / Protocol · DC Fast ChargersFree sampleStatusNotification stuck Faulted after reboot
StatusNotification stuck Faulted after reboot — CSMS still shows Faulted even though local LEDs look ready, often after a dirty shutdown or uncleared vendor errorInfo. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F01.
OCPP-F02Cross-brand / Protocol · DC Fast ChargersFree sampleHeartbeat timeout to CSMS
Heartbeat timeout to CSMS — station may look Available locally while Cloud shows offline, sessions fail Authorize, or Heartbeat gaps appear in the CSMS timeline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F02.
OCPP-F03Cross-brand / Protocol · DC Fast ChargersFree sampleAuthorize rejected — invalid idTag
Authorize rejected — invalid idTag — badge/app presents locally but CSMS returns Invalid/Blocked, or local list is stale after prolonged offline. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F03.
OCPP-F04Cross-brand / Protocol · DC Fast ChargersFree sampleStartTransaction never acknowledged
StartTransaction never acknowledged — Authorize succeeded but StartTransaction.conf never returns; session hangs Preparing/Suspended. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F04.
OCPP-F05Cross-brand / Protocol · DC Fast ChargersFree sampleMeterValues missing during session
MeterValues missing during session — energy runs locally but CSMS billing/telemetry shows gaps or zero MeterValues. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F05.
OCPP-F06Cross-brand / Protocol · DC Fast ChargersFree sampleRemoteStart fails while local RFID works
RemoteStart fails while local RFID works — CSMS RemoteStartTransaction rejected or times out though a badge starts fine. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F06.
OCPP-F07Cross-brand / Protocol · DC Fast ChargersFree sampleConnector becomes Unavailable after SuspendEV
Connector becomes Unavailable after SuspendEV — vehicle paused, then charger never returns to Available for the next driver. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F07.
OCPP-F08Cross-brand / Protocol · DC Fast ChargersFree sampleBootNotification rejected — wrong chargePointModel
BootNotification rejected — wrong chargePointModel / identity after board swap or clone config, leaving the charger offline to CSMS. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F08.
OCPP-F09Cross-brand / Protocol · DC Fast ChargersFree sampleFirmware update stalls at downloading
Firmware update stalls at Downloading/Installing — charger stuck non-operative mid-FW with CSMS showing ongoing update. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F09.
OCPP-F10Cross-brand / Protocol · DC Fast ChargersFree sampleDataTransfer vendorId rejected
DataTransfer vendorId rejected — OEM vendor messages fail while core OCPP profile still works, breaking advanced diagnostics or PnC helpers. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F10.
SEQ-02Cross-brand / Protocol · DC Fast Chargers solo+Emergency stop latch not cleared in CSMS
Emergency stop latch not cleared in CSMS (SEQ-02) — Sequence / interlock field fault. Stay OEM-agnostic until the protoc…
RFID-02Cross-brand / Protocol · DC Fast Chargers solo+RFID works offline but CSMS rejects
RFID works offline but CSMS rejects (RFID-02) — RFID / auth field fault. Stay OEM-agnostic until the protocol stage pins…
CFG-01Cross-brand / Protocol · DC Fast ChargersFree sampleWrong OCPP URL after board swap
Wrong OCPP URL after board swap — new controller still points at lab/staging or old CSMS, so production Cloud never sees the charger. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on CFG-01.
OCPP-F11Cross-brand / Protocol · DC Fast ChargersFree sampleStopTransaction id mismatch
StopTransaction id mismatch — stop fails or CSMS alarms because transactionId/idTag does not match the open transaction. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F11.
OCPP-F12Cross-brand / Protocol · DC Fast ChargersFree sampleGetConfiguration key unknown storm
GetConfiguration key unknown storm — CSMS polls unsupported keys, filling logs and sometimes slowing the charger’s OCPP task. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F12.
OCPP-F13Cross-brand / Protocol · DC Fast ChargersFree sampleChangeAvailability rejected while charging
ChangeAvailability rejected while charging — ops tries to set Inoperative mid-session and charger correctly rejects, or rejects even when idle due to state desync. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F13.
NET-C06Cross-brand / Protocol · DC Fast ChargersFree sampleCSMS rate-limits StatusNotification
CSMS rate-limits StatusNotification — after a reconnect storm the CSMS throttles, chargers appear offline/Faulted in UI despite healthy hardware. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on NET-C06.
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
Terra 184 OCPP disconnect after peak — Soft-offline under load/heat, prove backhaul vs controller. Field techs should co…
BTC-HP-OCPPBTC Power · HP150 · DC Fast Chargers solo+OCPP reconnect storm
BTC HP OCPP reconnect storm — Soft-offline reconnect loops; backhaul/config before boards. Field techs should correlate …
EVB-LV-COMEVBox · Livo · AC Level 2 solo+Livo OCPP disconnect
EVBox Livo drops off the CSMS intermittently: Cloud shows Offline or repeated reconnects while the pedestal's local LEDs…
CMS-OCPPAmpcontrol · Fleet CMS solo+CMS-OCPP mapping wrong connector
The CMS's connector mapping doesn't match reality — a driver plugged into stall A is authorized, billed, and tracked as …