Fault database
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212 results · page 2 of 6
TEMP-02Cross-brand / Protocol · DC Fast ChargersFree sampleInlet air filter clog false overtemp
Inlet air filter clog false overtemp (TEMP-02) — Thermal / ambient field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
RFID-01Cross-brand / Protocol · DC Fast ChargersFree sampleRFID reader no UID
RFID reader no UID (RFID-01) — RFID / auth field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
RFID-02Cross-brand / Protocol · DC Fast Chargers solo+RFID works offline but CSMS rejects
RFID works offline but CSMS rejects (RFID-02) — RFID / auth field fault. Stay OEM-agnostic until the protocol stage pins…
CLK-01Cross-brand / Protocol · DC Fast Chargers solo+Clock skew breaks TLS / auth tokens
Clock skew breaks TLS / auth tokens — station time wrong enough that certificates or token windows fail, producing Soft-…
CFG-01Cross-brand / Protocol · DC Fast ChargersFree sampleWrong OCPP URL after board swap
Wrong OCPP URL after board swap — new controller still points at lab/staging or old CSMS, so production Cloud never sees the charger. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on CFG-01.
CFG-02Cross-brand / Protocol · DC Fast ChargersFree sampleConnector ID mismatch dual-gun cabinet
Connector ID mismatch dual-gun cabinet (CFG-02) — Configuration field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
CFG-03Cross-brand / Protocol · DC Fast ChargersFree samplePower module map incorrect after expansion
Power module map incorrect after expansion (CFG-03) — Configuration field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
VEH-X01Cross-brand / Protocol · Cables & connectors solo+Known vehicle profile needs CCS pause workaround
Known vehicle profile needs CCS pause workaround (VEH-X01) — Vehicle profile field fault. Stay OEM-agnostic until the pr…
VEH-X02Cross-brand / Protocol · Cables & connectors solo+Legacy CHAdeMO only vehicles on CCS site
Legacy CHAdeMO only vehicles on CCS site (VEH-X02) — Vehicle profile field fault. Stay OEM-agnostic until the protocol s…
VEH-X03Cross-brand / Protocol · Cables & connectors solo+NACS native vehicle on CCS1-only dispenser
NACS native vehicle on CCS1-only dispenser (VEH-X03) — Vehicle profile field fault. Stay OEM-agnostic until the protocol…
OCPP-F11Cross-brand / Protocol · DC Fast ChargersFree sampleStopTransaction id mismatch
StopTransaction id mismatch — stop fails or CSMS alarms because transactionId/idTag does not match the open transaction. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F11.
OCPP-F12Cross-brand / Protocol · DC Fast ChargersFree sampleGetConfiguration key unknown storm
GetConfiguration key unknown storm — CSMS polls unsupported keys, filling logs and sometimes slowing the charger’s OCPP task. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F12.
CCS-H09Cross-brand / Protocol · Cables & connectorsFree sampleSECC discovery wrong IP
SECC discovery wrong IP — vehicle cannot find SECC on the expected link-local/IP path; handshake dies at discovery/SDP. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on CCS-H09.
CCS-H10Cross-brand / Protocol · Cables & connectorsFree sampleSessionSetup ResponseCode Failed
SessionSetup ResponseCode Failed (CCS-H10) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
NACS-H04Cross-brand / Protocol · Cables & connectorsFree sampleNACS PP open mid-session
NACS PP open mid-session (NACS-H04) — NACS path field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
ISO-H04Cross-brand / Protocol · Cables & connectors solo+CertificateInstallation rejected
CertificateInstallation rejected (ISO-H04) — ISO 15118 / PnC field fault. Stay OEM-agnostic until the protocol stage pin…
CHA-H04Cross-brand / Protocol · Cables & connectors solo+CHAdeMO available current zero
CHAdeMO available current zero (CHA-H04) — CHAdeMO field fault. Stay OEM-agnostic until the protocol stage pins a hardwa…
NET-C05Cross-brand / Protocol · DC Fast ChargersFree sampleMTU black hole on cellular path
MTU black hole on cellular path — large OCPP frames fail while tiny pings seem fine; Boot/FW/MeterValues flake on LTE. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on NET-C05.
LOAD-03Cross-brand / Protocol · Power cabinet / LMS solo+LMS priority starves fleet overnight
LMS priority starves fleet overnight (LOAD-03) — Load management field fault. Stay OEM-agnostic until the protocol stage…
GND-03Cross-brand / Protocol · DC Fast Chargers solo+Bond jumper missing at pedestal
Bond jumper missing at pedestal (GND-03) — Ground / isolation field fault. Stay OEM-agnostic until the protocol stage pi…
RFID-03Cross-brand / Protocol · DC Fast Chargers solo+Local list full — new cards fail
Local list full — new cards fail (RFID-03) — RFID / auth field fault. Stay OEM-agnostic until the protocol stage pins a …
CFG-04Cross-brand / Protocol · DC Fast ChargersFree sampleWrong timezone breaks TOU LMS
Wrong timezone breaks TOU LMS (CFG-04) — Configuration field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
MET-03Cross-brand / Protocol · DC Fast Chargers solo+kWh under-report vs utility CT
kWh under-report vs utility CT (MET-03) — Metering field fault. Stay OEM-agnostic until the protocol stage pins a hardwa…
TEMP-03Cross-brand / Protocol · DC Fast Chargers solo+Sun load derate on unshaded cabinet
Sun load derate on unshaded cabinet (TEMP-03) — Thermal / ambient field fault. Stay OEM-agnostic until the protocol stag…
OCPP-F13Cross-brand / Protocol · DC Fast ChargersFree sampleChangeAvailability rejected while charging
ChangeAvailability rejected while charging — ops tries to set Inoperative mid-session and charger correctly rejects, or rejects even when idle due to state desync. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on OCPP-F13.
CCS-H11Cross-brand / Protocol · Cables & connectorsFree sampleEVSideCableCheck unknown error
EVSideCableCheck unknown error (CCS-H11) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
NET-C06Cross-brand / Protocol · DC Fast ChargersFree sampleCSMS rate-limits StatusNotification
CSMS rate-limits StatusNotification — after a reconnect storm the CSMS throttles, chargers appear offline/Faulted in UI despite healthy hardware. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on NET-C06.
CP-E250-GFChargePoint · Express 250 · DC Fast ChargersFree sampleGround fault trip under rain
Express 250 ground-fault trip under rain, wash-down, or wet holster — Cloud Faulted and local GF latch may refuse clear until the moisture path is proven dry. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-GF.
CP-E250-ISOChargePoint · Express 250 · DC Fast ChargersFree sampleIsolation fault after cable swap
Express 250 isolation fault before or during CableCheck after a cable swap, rain, or cooled-cable service — one gun or whole power cabinet. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-ISO.
CP-E250-FANChargePoint · Express 250 · DC Fast Chargers solo+Power module fan fail
Express 250 power-module fan fail or thermal derate — loud/stopped fan, elevated module temps, or Cloud thermal events w…
CP-E250-COMMChargePoint · Express 250 · DC Fast Chargers solo+Dispenser-cabinet CAN loss
Express 250 dispenser–cabinet CAN/comm loss — dispenser UI dead or offline while the cabinet is still powered, or Cloud …
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Express 250 cabinet door interlock open — station refuses energy or Faults while the door switch reports open even when …
CP-E250-PFCChargePoint · Express 250 · DC Fast ChargersEarly access pro+PFC stage overcurrent
ChargePoint PFC stage overcurrent (CP-E250-PFC) — confirm Express power cabinet vs dispenser ownership before parts. Fie…
CP-E250-HDCChargePoint · Express 250 · DC Fast ChargersEarly access pro+HDC contactor weld detect
ChargePoint HDC contactor weld detect (CP-E250-HDC) — confirm Express power cabinet vs dispenser ownership before parts.…
CP-E250-RFIDChargePoint · Express 250 · DC Fast Chargers solo+Station RFID unresponsive
Express 250 station RFID unresponsive — badge taps ignored while FreeVend or remote start may still work, pointing at th…
CP-XP-COOLChargePoint · Express Plus · Liquid coolingEarly access pro+Liquid cooling pump fail
ChargePoint Liquid cooling pump fail (CP-XP-COOL) — confirm Express power cabinet vs dispenser ownership before parts. F…
CP-XP-NACSChargePoint · Express Plus · DC Fast ChargersFree sampleNACS port overtemp
Express Plus NACS port overtemp / derate — handle or inlet temps climb, session throttles or Faults, often in sun or after damaged handle work. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-XP-NACS.
CP-XP-MODChargePoint · Express Plus · DC Fast ChargersEarly access pro+Power brick offline
ChargePoint Power brick offline (CP-XP-MOD) — confirm Express power cabinet vs dispenser ownership before parts. Field t…
CP-XP-LMSChargePoint · Express Plus · DC Fast Chargers solo+Site LMS curtails Express Plus
Site LMS curtails Express Plus to near-zero amps — stalls look Faulted/Unavailable while power hardware is healthy and L…
CP-XP-PAYChargePoint · Express Plus · Payment terminals solo+Payment authorize timeout
Express Plus payment authorize timeout — PED spins or declines while FreeVend/RFID may work, splitting money path from e…