Fault database
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ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
CHAdeMO side no start on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-CHA. Techs see session …
KEM-SAT-COOLKempower · Satellite · Liquid cooling solo+Cabinet coolant pressure low
Cabinet coolant pressure low on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-COOL. Techs see ses…
EVB-LV-COMEVBox · Livo · AC Level 2 solo+Livo OCPP disconnect
Livo OCPP disconnect: charger or site equipment presents this pattern under load or on session start. Techs report inter…
CAB-FANSite stack (generic) · LMS / power cabinet · Power cabinet / LMS solo+Power cabinet fan fail
Power cabinet fan fail on site-generic: Site LMS / breaker / skid local indicators shows CAB-FAN. Techs see session abor…
DEP-CURTSite stack (generic) · Power cabinet / LMS solo+Depot LMS curtails on demand response
Depot LMS curtails on demand response on site-generic: Site LMS / breaker / skid local indicators shows DEP-CURT. Techs …
OCPP-F01Cross-brand / Protocol · DC Fast ChargersFree sampleStatusNotification stuck Faulted after reboot
StatusNotification stuck Faulted after reboot on protocol: CSMS StatusNotification + connector LEDs shows OCPP-F01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
HMI frozen on Fault on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-HMI. Techs see session ab…
PAY-CHIPIngenico / payment · Self/4000 family · Payment terminals solo+Chip read fail wet weather
Chip read fail wet weather on ingenico: PED screen / host response code shows PAY-CHIP. Techs see session abort or stall…
COOL-LEAKSite stack (generic) · Coolant skid · Liquid cooling solo+Glycol leak at quick-connect
Glycol leak at quick-connect on site-generic: Site LMS / breaker / skid local indicators shows COOL-LEAK. Techs see sess…
ISO-H03Cross-brand / Protocol · Cables & connectors solo+Schedule renegotiation abort
Schedule renegotiation abort: charger or site equipment presents this pattern under load or on session start. Techs repo…
RFID-03Cross-brand / Protocol · DC Fast Chargers solo+Local list full — new cards fail
Local list full — new cards fail: charger or site equipment presents this pattern under load or on session start. Techs …
ALP-HYC-PAYAlpitronic · HYC300 · Payment terminals solo+Payment terminal offline
Payment terminal offline on alpitronic (hypercharger-hyc300): Hypercharger HMI shows ALP-HYC-PAY. Techs see session abor…
ABB-T184-COOLABB · Terra 184 · Liquid coolingFree sampleCoolant flow low
Coolant flow low on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-COOL. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate ABB Connected Services / OCPP StatusNotification info before opening the cabinet.
NET-C04Cross-brand / Protocol · DC Fast Chargers solo+Proxy MITM breaks certificate pin
Proxy MITM breaks certificate pin: charger or site equipment presents this pattern under load or on session start. Techs…
CCS-H10Cross-brand / Protocol · Cables & connectors solo+SessionSetup ResponseCode Failed
SessionSetup ResponseCode Failed: charger or site equipment presents this pattern under load or on session start. Techs …
CMS-SCHEDAmpcontrol · Fleet CMS solo+Schedule blocks depot overnight
Schedule blocks depot overnight: charger or site equipment presents this pattern under load or on session start. Techs r…
KEM-SAT-LINKKempower · Satellite · DC Fast ChargersFree sampleSatellite link to power unit lost
Satellite link to power unit lost on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-LINK. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Kempower ChargEye / OCPP before opening the cabinet.
CP-E250-COMMChargePoint · Express 250 · DC Fast Chargers solo+Dispenser-cabinet CAN loss
Dispenser-cabinet CAN loss on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-COMM.…
MET-02Cross-brand / Protocol · DC Fast Chargers solo+CT polarity reversed after service
CT polarity reversed after service: charger or site equipment presents this pattern under load or on session start. Tech…
TRI-PK-CABLETritium · PK350 · Liquid coolingFree sampleLiquid-cooled cable leak detect
Liquid-cooled cable leak detect on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-CABLE. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Tritium Veefil / OCPP vendor DataTransfer if enabled before opening the cabinet.
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Isolation error before charge on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-ISO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate ABB Connected Services / OCPP StatusNotification info before opening the cabinet.
TEMP-02Cross-brand / Protocol · DC Fast Chargers solo+Inlet air filter clog false overtemp
Inlet air filter clog false overtemp: charger or site equipment presents this pattern under load or on session start. Te…
CCS-H07Cross-brand / Protocol · Cables & connectors solo+PP resistor out of range
PP resistor out of range: charger or site equipment presents this pattern under load or on session start. Techs report i…
AUT-MC-NACSAutel · MaxiCharger DC · DC Fast Chargers solo+NACS port latch
NACS port latch on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-NACS. Techs see session abort or stall Una…
TRI-PK-ISOTritium · PK350 · DC Fast ChargersFree samplePK350 isolation fault
PK350 isolation fault on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-ISO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Tritium Veefil / OCPP vendor DataTransfer if enabled before opening the cabinet.
CHA-H02Cross-brand / Protocol · Cables & connectors solo+CHAdeMO connector lock fail
CHAdeMO connector lock fail: charger or site equipment presents this pattern under load or on session start. Techs repor…
SCH-EV-HMISchneider Electric · EVlink · AC Level 2 solo+LED status stuck red
LED status stuck red: charger or site equipment presents this pattern under load or on session start. Techs report inter…
COOL-PUMPSite stack (generic) · Coolant skid · Liquid cooling solo+Coolant pump no flow
Coolant pump no flow on site-generic: Site LMS / breaker / skid local indicators shows COOL-PUMP. Techs see session abor…
BLK-IQ-NETBlink · IQ 200 · AC Level 2 solo+Blink network offline
Blink network offline: charger or site equipment presents this pattern under load or on session start. Techs report inte…
MET-03Cross-brand / Protocol · DC Fast Chargers solo+kWh under-report vs utility CT
kWh under-report vs utility CT: charger or site equipment presents this pattern under load or on session start. Techs re…
NET-C05Cross-brand / Protocol · DC Fast Chargers solo+MTU black hole on cellular path
MTU black hole on cellular path: charger or site equipment presents this pattern under load or on session start. Techs r…
TEMP-03Cross-brand / Protocol · DC Fast Chargers solo+Sun load derate on unshaded cabinet
Sun load derate on unshaded cabinet: charger or site equipment presents this pattern under load or on session start. Tec…
ISO-H04Cross-brand / Protocol · Cables & connectors solo+CertificateInstallation rejected
CertificateInstallation rejected: charger or site equipment presents this pattern under load or on session start. Techs …
TRI-PK-GUNTritium · PK350 · DC Fast Chargers solo+Gun temperature derate
Gun temperature derate on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-GUN. Techs see sess…
CHA-H01Cross-brand / Protocol · Cables & connectorsFree sampleCHAdeMO CAN timeout
CHAdeMO CAN timeout on protocol: CSMS StatusNotification + connector LEDs shows CHA-H01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
SWG-DOOREaton · Switchgear solo+Gear door interlock
Gear door interlock: charger or site equipment presents this pattern under load or on session start. Techs report interm…
CP-E250-RFIDChargePoint · Express 250 · DC Fast Chargers solo+Station RFID unresponsive
Station RFID unresponsive on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-RFID. …
FLO-ST-PILOTFlo · Smart Two · AC Level 2 solo+Pilot diode fail
Pilot diode fail: charger or site equipment presents this pattern under load or on session start. Techs report intermitt…
RFID-02Cross-brand / Protocol · DC Fast Chargers solo+RFID works offline but CSMS rejects
RFID works offline but CSMS rejects: charger or site equipment presents this pattern under load or on session start. Tec…
BESS-FIREFluence / BESS · BESS solo+Fire panel inhibits charge
Fire panel inhibits charge: charger or site equipment presents this pattern under load or on session start. Techs report…