Fault database
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CP-E250-PFCChargePoint · Express 250 · DC Fast ChargersEarly access pro+PFC stage overcurrent
PFC stage overcurrent on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-PFC. Techs…
CP-E250-HDCChargePoint · Express 250 · DC Fast ChargersEarly access pro+HDC contactor weld detect
HDC contactor weld detect on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-HDC. T…
CP-XP-COOLChargePoint · Express Plus · Liquid coolingEarly access pro+Liquid cooling pump fail
Liquid cooling pump fail on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-COOL. Te…
CP-XP-MODChargePoint · Express Plus · DC Fast ChargersEarly access pro+Power brick offline
Power brick offline on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-MOD. Techs se…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Boot loop after FW flash on abb (terra-54): ABB Terra HMI fault banner + service menu shows ABB-T54-FW. Techs see sessio…
ABB-T184-PMABB · Terra 184 · DC Fast ChargersEarly access pro+Power module imbalance
Power module imbalance on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-PM. Techs see sessio…
ABB-T184-ESTOPABB · Terra 184 · DC Fast ChargersEarly access pro+E-stop loop intermittent
E-stop loop intermittent on abb (terra-184): ABB Terra HMI fault banner + service menu shows ABB-T184-ESTOP. Techs see s…
TRI-PK-PWRTritium · PK350 · DC Fast ChargersEarly access pro+Rectifier stage fault
Rectifier stage fault on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-PWR. Techs see sessi…
TRI-PK-NETTritium · PK350 · DC Fast ChargersEarly access pro+Cellular failover flapping
Cellular failover flapping on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-NET. Techs see …
TRI-RTM-CANTritium · RTM75 · DC Fast ChargersEarly access pro+Internal CAN bus error
Internal CAN bus error on tritium (rtm75): Tritium dispenser UI / RTM or PK service LED shows TRI-RTM-CAN. Techs see ses…
KEM-SAT-DYNKempower · Satellite · DC Fast ChargersEarly access pro+Dynamic power allocation stuck
Dynamic power allocation stuck on kempower (satellite): Kempower Satellite / C-series UI shows KEM-SAT-DYN. Techs see se…
ALP-HYC-MODAlpitronic · HYC300 · DC Fast ChargersEarly access pro+Module offline bank
Module offline bank on alpitronic (hypercharger-hyc300): Hypercharger HMI shows ALP-HYC-MOD. Techs see session abort or …
SIE-SD-LMSSiemens · Sicharge D · DC Fast ChargersEarly access pro+Cluster LMS conflict
Cluster LMS conflict on siemens (sicharge-d): Sicharge D HMI shows SIE-SD-LMS. Techs see session abort or stall Unavaila…
PE-NB-MODPower Electronics · NB 360 · DC Fast ChargersEarly access pro+Module communication loss
Module communication loss on power-electronics (nb-360): NB series HMI / keypad shows PE-NB-MOD. Techs see session abort…
TRI-RTM-FANTritium · RTM75 · DC Fast Chargers solo+Inlet fan blocked
Inlet fan blocked on tritium (rtm75): Tritium dispenser UI / RTM or PK service LED shows TRI-RTM-FAN. Techs see session …
EVB-LV-LOADEVBox · Livo · AC Level 2 solo+Load balance zero amps
Load balance zero amps on evbox (livo): EVBox UI shows EVB-LV-LOAD. Techs see session abort or stall Unavailable until t…
NET-C02Cross-brand / Protocol · DC Fast Chargers solo+TLS handshake fail to CSMS
TLS handshake fail to CSMS: charger or site equipment presents this pattern under load or on session start. Techs report…
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Cabinet door interlock open on chargepoint (express-250): ChargePoint station HMI / Cloud diagnostics shows CP-E250-DOOR…
LMS-ZEROSite stack (generic) · LMS / power cabinet · Power cabinet / LMS solo+LMS allocates 0 A all ports
LMS allocates 0 A all ports on site-generic (lms-cabinet): Site LMS / breaker / skid local indicators shows LMS-ZERO. Te…
DEP-ISLANDSite stack (generic) · BESS solo+Island mode leaves EVSE dark
Island mode leaves EVSE dark on site-generic: Site LMS / breaker / skid local indicators shows DEP-ISLAND. Techs see ses…
NACS-H03Cross-brand / Protocol · Cables & connectors solo+NACS thermal derate to zero
NACS thermal derate to zero on protocol: CSMS StatusNotification + connector LEDs shows NACS-H03. Techs see session abor…
ISO-H01Cross-brand / Protocol · Cables & connectorsFree sampleISO 15118 TLS cert expired
ISO 15118 TLS cert expired on protocol: CSMS StatusNotification + connector LEDs shows ISO-H01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
CHA-H04Cross-brand / Protocol · Cables & connectors solo+CHAdeMO available current zero
CHAdeMO available current zero: charger or site equipment presents this pattern under load or on session start. Techs re…
OCPP-F02Cross-brand / Protocol · DC Fast ChargersFree sampleHeartbeat timeout to CSMS
Heartbeat timeout to CSMS on protocol: CSMS StatusNotification + connector LEDs shows OCPP-F02. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
CCS-H09Cross-brand / Protocol · Cables & connectors solo+SECC discovery wrong IP
SECC discovery wrong IP: charger or site equipment presents this pattern under load or on session start. Techs report in…
BESS-UVFluence / BESS · BESS solo+BESS undervoltage at cabinet
BESS undervoltage at cabinet on fluence: BESS EMS / fire panel inhibit shows BESS-UV. Techs see session abort or stall U…
MET-01Cross-brand / Protocol · DC Fast ChargersFree sampleEnergy meter CRC error
Energy meter CRC error on protocol: CSMS StatusNotification + connector LEDs shows MET-01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
CCS-H08Cross-brand / Protocol · Cables & connectors solo+CP state B stuck
CP state B stuck: charger or site equipment presents this pattern under load or on session start. Techs report intermitt…
TEMP-01Cross-brand / Protocol · DC Fast Chargers solo+Ambient derate never recovers overnight
Ambient derate never recovers overnight: charger or site equipment presents this pattern under load or on session start.…
MDM-RSSISierra Wireless / Semtech · AirLink modem · Modem / cellularFree sampleRSSI too low in cabinet
RSSI too low in cabinet on sierra-wireless (airlink): AirLink ALEOS / LED pattern shows MDM-RSSI. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Modem signal log + OCPP disconnect timestamps before opening the cabinet.
ISO-H02Cross-brand / Protocol · Cables & connectors solo+PnC contract authentication fail
PnC contract authentication fail: charger or site equipment presents this pattern under load or on session start. Techs …
CAB-STRAINSite stack (generic) · Cables & connectors solo+Strain relief broken
Strain relief broken on site-generic: Site LMS / breaker / skid local indicators shows CAB-STRAIN. Techs see session abo…
TRI-PK-DISPTritium · PK350 · DC Fast Chargers solo+Dispenser UI no boot
Dispenser UI no boot on tritium (pk350): Tritium dispenser UI / RTM or PK service LED shows TRI-PK-DISP. Techs see sessi…
PE-NB-COOLPower Electronics · NB 360 · Liquid cooling solo+Cooling pump Contactor chatter
Cooling pump Contactor chatter on power-electronics (nb-360): NB series HMI / keypad shows PE-NB-COOL. Techs see session…
CHA-H03Cross-brand / Protocol · Cables & connectors solo+CHAdeMO vehicle contactor open early
CHAdeMO vehicle contactor open early: charger or site equipment presents this pattern under load or on session start. Te…
AUT-MC-THERMAutel · MaxiCharger DC · DC Fast Chargers solo+Power stage overtemp
Power stage overtemp on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-THERM. Techs see session abort or sta…
NET-C03Cross-brand / Protocol · DC Fast Chargers solo+NAT keepalive drops OCPP websocket
NAT keepalive drops OCPP websocket: charger or site equipment presents this pattern under load or on session start. Tech…
NACS-H04Cross-brand / Protocol · Cables & connectors solo+NACS PP open mid-session
NACS PP open mid-session: charger or site equipment presents this pattern under load or on session start. Techs report i…
ALP-HYC-ISOAlpitronic · HYC300 · DC Fast Chargers solo+HYC isolation fault
HYC isolation fault on alpitronic (hypercharger-hyc300): Hypercharger HMI shows ALP-HYC-ISO. Techs see session abort or …
CCS-H11Cross-brand / Protocol · Cables & connectors solo+EVSideCableCheck unknown error
EVSideCableCheck unknown error: charger or site equipment presents this pattern under load or on session start. Techs re…