Fault database
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108 results for “Faulted” · page 2 of 3
RFID-03Cross-brand / Protocol · DC Fast Chargers solo+Local list full — new cards fail
Local list full — new cards fail (RFID-03) — RFID / auth field fault. Stay OEM-agnostic until the protocol stage pins a …
CFG-04Cross-brand / Protocol · DC Fast ChargersFree sampleWrong timezone breaks TOU LMS
Wrong timezone breaks TOU LMS (CFG-04) — Configuration field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
MET-03Cross-brand / Protocol · DC Fast Chargers solo+kWh under-report vs utility CT
kWh under-report vs utility CT (MET-03) — Metering field fault. Stay OEM-agnostic until the protocol stage pins a hardwa…
TEMP-03Cross-brand / Protocol · DC Fast Chargers solo+Sun load derate on unshaded cabinet
Sun load derate on unshaded cabinet (TEMP-03) — Thermal / ambient field fault. Stay OEM-agnostic until the protocol stag…
CCS-H11Cross-brand / Protocol · Cables & connectorsFree sampleEVSideCableCheck unknown error
EVSideCableCheck unknown error (CCS-H11) — CCS handshake field fault. Stay OEM-agnostic until the protocol stage pins a hardware path; capture SECC/OCPP/vehicle evidence before opening the cabinet.
NET-C06Cross-brand / Protocol · DC Fast ChargersFree sampleCSMS rate-limits StatusNotification
CSMS rate-limits StatusNotification — after a reconnect storm the CSMS throttles, chargers appear offline/Faulted in UI despite healthy hardware. protocol field note: keep evidence scrubbed and prove the ranked cause before module RMA on NET-C06.
CP-E250-GFChargePoint · Express 250 · DC Fast ChargersFree sampleGround fault trip under rain
Express 250 ground-fault trip under rain, wash-down, or wet holster — Cloud Faulted and local GF latch may refuse clear until the moisture path is proven dry. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-GF.
CP-E250-ISOChargePoint · Express 250 · DC Fast ChargersFree sampleIsolation fault after cable swap
Express 250 isolation fault before or during CableCheck after a cable swap, rain, or cooled-cable service — one gun or whole power cabinet. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-E250-ISO.
CP-E250-FANChargePoint · Express 250 · DC Fast Chargers solo+Power module fan fail
Express 250 power-module fan fail or thermal derate — loud/stopped fan, elevated module temps, or Cloud thermal events w…
CP-E250-DOORChargePoint · Express 250 · DC Fast Chargers solo+Cabinet door interlock open
Express 250 cabinet door interlock open — station refuses energy or Faults while the door switch reports open even when …
CP-XP-NACSChargePoint · Express Plus · DC Fast ChargersFree sampleNACS port overtemp
Express Plus NACS port overtemp / derate — handle or inlet temps climb, session throttles or Faults, often in sun or after damaged handle work. chargepoint field note: keep evidence scrubbed and prove the ranked cause before module RMA on CP-XP-NACS.
CP-XP-LMSChargePoint · Express Plus · DC Fast Chargers solo+Site LMS curtails Express Plus
Site LMS curtails Express Plus to near-zero amps — stalls look Faulted/Unavailable while power hardware is healthy and L…
ABB-T54-ISOABB · Terra 54 · DC Fast ChargersFree sampleIsolation error before charge
Terra 54 isolation error before charge — rain/cable/ISO path before power module blame. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-CHAABB · Terra 54 · DC Fast Chargers solo+CHAdeMO side no start
Terra 54 CHAdeMO side no start — CHAdeMO pilot/contactor path while CCS may still work. Field techs should correlate HMI…
ABB-T54-CCSABB · Terra 54 · DC Fast ChargersFree sampleCCS connector latch fail
Terra 54 CCS connector latch fail — mechanical latch/actuator before SECC condemnation. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T54-GRIDABB · Terra 54 · DC Fast Chargers solo+Grid undervoltage trip
Terra 54 grid undervoltage trip — utility/feeder sag coinciding with charge start. Field techs should correlate HMI/Clou…
ABB-T54-HMIABB · Terra 54 · DC Fast Chargers solo+HMI frozen on Fault
Terra 54 HMI frozen on Fault — UI locked; confirm whether power path still live underneath. Field techs should correlate…
ABB-T54-SENSABB · Terra 54 · DC Fast Chargers solo+Temp sensor open circuit
Terra 54 temp sensor open circuit — thermal derate/fault from open sensor harness. Field techs should correlate HMI/Clou…
ABB-T54-FWABB · Terra 54 · DC Fast ChargersEarly access pro+Boot loop after FW flash
Terra 54 boot loop after FW flash — early-access recovery per ABB, not module shotgun. Field techs should correlate HMI/…
ABB-T184-PMABB · Terra 184 · DC Fast ChargersEarly access pro+Power module imbalance
Terra 184 power module imbalance — early-access: one module not sharing current. Field techs should correlate HMI/Cloud …
ABB-T184-COOLABB · Terra 184 · Liquid coolingFree sampleCoolant flow low
Terra 184 coolant flow low — bleed/leak/sensor before condemning the whole cooling skid. Field techs should correlate HMI/Cloud timestamps with Verify which gun and which stack faulted on dual-standard Terra sites.
ABB-T184-COMABB · Terra 184 · DC Fast Chargers solo+OCPP disconnect after peak
Terra 184 OCPP disconnect after peak — Soft-offline under load/heat, prove backhaul vs controller. Field techs should co…
ABB-T184-ESTOPABB · Terra 184 · DC Fast ChargersEarly access pro+E-stop loop intermittent
Terra 184 E-stop loop intermittent — early-access: loop/wiring before blaming stacks. Field techs should correlate HMI/C…
ABB-T184-METABB · Terra 184 · DC Fast Chargers solo+Energy register jump
Terra 184 energy register jump — metering discontinuity; billing/integrity before power RMA. Field techs should correlat…
TRI-PK-ISOTritium · PK350 · DC Fast ChargersFree samplePK350 isolation fault
PK350 isolation fault — cooled-cable/moisture path; PK liquid-cooled rules differ from RTM air-cooled. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
TRI-PK-PWRTritium · PK350 · DC Fast ChargersEarly access pro+Rectifier stage fault
PK rectifier stage fault — early-access HV power stage; LOTO and OEM diagnostics. Field techs should correlate HMI/Cloud…
TRI-RTM-GFTritium · RTM75 · DC Fast ChargersFree sampleRTM ground fault
RTM ground fault — air-cooled RTM: moisture/cable/PE; do not bleed coolant on RTM air path. Field techs should correlate HMI/Cloud timestamps with PK liquid-cooled path vs RTM air-cooled path changes isolation and thermal triage.
BTC-HP-NACSBTC Power · HP150 · DC Fast Chargers solo+NACS adapter path fault
BTC HP NACS adapter path fault — adapter/port thermal or proximity before CCS stack blame. Field techs should correlate …
BTC-HP-PFCBTC Power · HP150 · DC Fast Chargers solo+Input PFC fault
BTC HP input PFC fault — grid/PFC stage under load; correlate site voltage. Field techs should correlate HMI/Cloud times…
KEM-SAT-DYNKempower · Satellite · DC Fast ChargersEarly access pro+Dynamic power allocation stuck
Kempower dynamic power pool fault — early-access pool assignment/module map issues. Field techs should correlate HMI/Clo…
CAB-NACSSite stack (generic) · Cables & connectors solo+NACS handle overtemp
NACS handle overtemp — NACS path thermal derate/fault from handle or inlet heat. site-generic field note: keep evidence …
ALP-HYC-ISOAlpitronic · HYC300 · DC Fast ChargersFree sampleHYC isolation fault
Alpitronic Hypercharger fails isolation during CableCheck on one connector, or occasionally across the whole cabinet, most often after rain, a cable swap, or overnight condensation. Because HYC300 modules share a common coolant loop, a wet or contaminated path on one gun can occasionally present as a broader isolation issue across the bank.
ALP-HYC-MODAlpitronic · HYC300 · DC Fast ChargersEarly access pro+Module offline bank
One Alpitronic Hypercharger power module drops offline within its bank, showing up as reduced maximum kW, an imbalanced …
ALP-HYC-GRIDAlpitronic · HYC300 · DC Fast Chargers solo+Grid overvoltage
Alpitronic Hypercharger trips on grid overvoltage, aborting active sessions and refusing new ones until the input voltag…
DEL-UFC-GFDelta · UFC100 · DC Fast ChargersFree sampleUFC ground fault
Delta UFC100 dispenser trips ground fault mid-session or during CableCheck, most often after rain, wash-down, or a recent cable service call. HMI banner reads Ground Fault while OCPP reports Faulted/GroundFailure; the fault can lock a single gun or take the whole cabinet Unavailable if the sensing sits upstream of the split.
DEL-UFC-FANDelta · UFC100 · DC Fast Chargers solo+Exhaust fan fault
Delta UFC100 exhaust fan fault raises internal cabinet temperature during high-power sessions, first showing as a derate…
AUT-MC-ISOAutel · MaxiCharger DC · DC Fast ChargersFree sampleMaxiCharger isolation
Autel MaxiCharger DC fails isolation/CableCheck on one connector while the peer port on the same dual-standard unit stays healthy. Because MaxiCharger DC often pairs a CCS and NACS port from a shared cabinet, techs must confirm which physical port and which cable actually failed before assuming a cabinet-wide isolation fault.
AUT-MC-APPAutel · MaxiCharger DC · DC Fast Chargers solo+App start fails OCPP ok
Autel MaxiCharger DC app-initiated sessions fail to start while OCPP Heartbeat continues normally to the CSMS, meaning t…
AUT-MC-THERMAutel · MaxiCharger DC · DC Fast ChargersFree samplePower stage overtemp
Autel MaxiCharger DC power stage overtemp shows up as a progressive derate during sustained high-power sessions, escalating to a full Faulted stop if airflow or ambient conditions don't improve. This is most common in summer at sites with blocked intake filters, undersized clearance around the cabinet, or back-to-back long sessions with little cooldown between them.
SIE-SD-ISOSiemens · Sicharge D · DC Fast ChargersFree sampleSicharge isolation
Siemens Sicharge D reports an isolation fault on one connector path while the peer gun on the same cabinet may remain Available, and technicians must confirm whether the power cabinet or the dispenser head owns the failing measurement before opening either enclosure. Weather exposure and recent cable service are the most common triggers.